Improve Support Efficiency with Innovative Tools
Manage all conversations and users in a shared area, and forget everything else. From here on out, it's just you and the customer – happily connected by Strix.
Powerful Features for Modern Support
Everything you need to provide exceptional customer support in one integrated platform
Manage Conversations
Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users' online status and see when they are typing in real time.
- Delete messages
- Download conversations
- Search conversations
- Online and typing status
Knowledge Base Articles
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
- Dedicated articles page
- Search articles widget
- Categories
- Multilingual support
Advanced Message Editor
Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.
- Text formatting and markups
- 3000+ emojis
- Multiple attachments
- Custom HTML
Complete Notification System
Don't lose visitors. Actively engage them instead with a complete set of notifications.
Email Notifications
Alert users and agents via email each time a new message comes in.
Push Notifications
Alert users and agents via Push Notifications for each new message.
Desktop Notifications
Alert users and agents via desktop notifications for each new message.
SMS Notifications
Alert users and agents via text message each time a new message comes in.
Flash Notifications
Update the browser tab title each time a new message is received.
Sound Alerts
Play a sound on receipt of every new message.
Real-time Queue System
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
- Waiting time and queue position
- Set max concurrent chats limit
- Updates in real-time
- Automatic distribution
Multi-User Direct Messaging
Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications.
- Support for emails, SMS and text messages
- Send messages to several users
- Custom merge fields
- Automatic notifications
Omni-Channel Experience
Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in Strix. Save time with communication that happens in one place.
- WhatsApp integration
- Facebook Messenger
- Telegram support
- Slack integration
- Text Messages (SMS)
- Email management
Comprehensive Reports
Get an overview of how chat and your agents are performing with detailed analytics
Advanced Analytics
Monitor your support performance with comprehensive reports and real-time analytics. Track agent performance, conversation metrics, and customer satisfaction.
- Daily conversations
- Agent performance metrics
- Response time tracking
- Customer satisfaction scores
- Conversion tracking
- Geographic insights
- Device and browser analytics
- Custom report builder
More Powerful Features
Strix provides an extensive set of tools for businesses of all sizes
Smart Reply
AI-powered suggestions help agents respond faster with relevant, context-aware replies.
Real-time Translations
Automatically translate messages between agents and customers in real-time.
Agent Ratings
Collect customer feedback and monitor agent performance with built-in rating system.
Ticket Management
Handle complex issues with full-featured ticketing system integration.
Saved Replies
Save time with pre-written responses and templates for common questions.
Department Routing
Automatically route conversations to the right department and agents.
Email Integration
Convert emails to tickets and manage all communication channels in one place.
Mobile Apps
Stay connected with native iOS and Android apps for agents on the go.
API & Webhooks
Integrate with your existing tools using our comprehensive API and webhooks.