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Patch Notes

Stay updated with the latest features, improvements, and fixes

⚙️ Admin Experience & UI Enhancementss

Massive Performance Upgrade

  • Admin area optimized to handle millions of conversations and messages
  • Faster conversation loading
  • Improved filtering and search
  • Reduced memory usage
  • Optimized database queries

Draft & Autosave System

  • Automatic saving of unsent messages
  • Draft persistence across reloads
  • Clear editor button for faster composition

Reporting Improvements

  • More accurate agent response time calculations
  • Human takeover and archived conversations now included in reports
  • Improved analytics structure
  • Better department-based insights

Improved Filtering & Management

  • Filter conversations by agent
  • Bulk assign agents to conversations
  • Merge duplicate users
  • Department-based routing improvements

🤖 Artificial Intelligence Upgrades (Strix AI)

The AI engine powering Strix Bot has been dramatically enhanced.

Smarter Conversations

New Small Talk Capabilities

The chatbot can now engage in natural conversational exchanges beyond structured Q&A.

New Consecutive Message Understanding

Multiple user messages sent in sequence are now interpreted as a single conversational context.

New Conversational Rating Detection

AI can detect satisfaction signals from natural language instead of relying solely on rating forms.

File & Data Intelligence

File Analysis Support

Strix Bot can now analyze:

  • PDF files
  • TXT files
  • Structured documents
  • User-uploaded attachments

This enables document-based Q&A and contextual responses.

JSON & CSV Training Support

  • Train chatbot using structured datasets
  • Website URL training improvements
  • Improved article training accuracy

Multilingual Expansion

Multilingual support for:

  • Direct chat
  • Direct email
  • SMS automation
  • Flow builder
  • Improved automatic language detection
  • Article and category automatic translation
  • Real-time multilingual AI responses

Smart Integrations

New Google Calendar Integration

Users can book meetings directly via chatbot flows.

Improved Human Takeover 2.0

  • Improved fallback messages
  • Better takeover detection
  • Ability to disable takeover outside office hours
  • More reliable messaging app takeover
  • Chatbot remains context-aware after takeover

Flow Builder Enhancements

  • Flow Connector block added
  • Conversational step revision
  • Conditional flows by department & source
  • Multiple start messages
  • Page-load triggered flows
  • Tools calling within Q&A

Model Upgrades

Strix Bot now supports:

GPT-5
GPT-5-mini
GPT-5-nano
GPT-4.1
GPT-4.1-mini
GPT-4o
GPT-4o-mini

Vision-based image recognition

Improved:

  • Faster responses
  • Reduced API calls
  • Smarter contextual memory

🔒 Security & Hardening

Security has been a major focus during 2025.

Critical Fixes

  • SQL Injection vulnerability patched
  • Cross-Site Scripting (XSS) vulnerability fixed
  • WordPress privilege escalation issue resolved
  • Malicious attachment upload vulnerability fixed
  • Encryption function vulnerabilities patched
  • Unauthorized file access issues resolved

Email & SMTP Hardening

  • Multiple SMTP-related fixes
  • Secure multi-email piping support
  • Improved attachment handling
  • OTP reliability improvements

📧 Email System Overhaul

Template-Based Email System

All emails now use a centralized template engine. Legacy header & signature system removed.

Improvements

  • Better grouping in email clients
  • Correct reply-from address handling
  • Unicode compatibility
  • Improved OTP integration
  • Rich message support in emails

💬 Omnichannel Improvements

Strix Bot strengthened its position as a full omnichannel platform.

WhatsApp

  • Messaging Support
  • Template reliability improvements
  • Voice message compatibility
  • Reply-to-message support
  • Improved message syncing

Messenger & Instagram

  • Instagram messaging support
  • Button messages on Instagram
  • Improved rich message rendering
  • Better admin-message synchronization
  • Human takeover stability improvements

Telegram

  • Agent notifications
  • Welcome message automation
  • User banning option
  • Option to ignore automatic start message
  • Long message delivery fixes

WooCommerce

  • Full OpenAI-native integration
  • Improved cart management actions
  • Product data accuracy fixes
  • Option to disable direct chatbot integration

Tickets App

  • Help text option on new ticket form
  • UI improvements
  • Privacy fixes
  • Real-time agent updates

✨ Additional Features & Improvements

Knowledge Base & Articles

  • One-page article navigation
  • Divider & info box blocks
  • Optional left-side article menu
  • CTA button at article bottom
  • Improved translation handling
  • Article rating system enhancements
  • Automatic article translation (AI)

Routing & Department Logic

  • Route conversations to all agents (optional)
  • Improved queue logic
  • Better routing accuracy
  • Agent assignment stability fixes
  • Office hours & DST bug fixes

Performance Optimizations

  • Major admin load time reduction
  • Faster filtering
  • Optimized AI API usage
  • Reduced unnecessary calls
  • Improved push notification reliability
  • Improved rendering of large conversations

API Enhancements

  • New Web APIs
  • JavaScript API extensions
  • Updated API documentation
  • Improved HTTP status handling
  • Deprecated legacy functions for better structure

User Experience Improvements

  • Typing indicator bubble
  • Enlarged chat widget option
  • Better mobile responsiveness
  • Improved RTL detection (automatic)
  • Language selector in chat
  • More consistent UI across channels

📅 Release Timeline

2026 Highlights
Small talk capabilities
File analysis (PDF, TXT, etc.)
Conversational follow-up mode
Multilingual automation support
Google Calendar & TidyCal integrations
GPT-5, GPT-5-mini, GPT-5-nano support
Multilingual automation support
Automatic conversational rating detection
Major 2025 Milestones
OpenAI Vision image recognition
Website & JSON training support
Google Search real-time integration
Human takeover improvements
Multilingual flow builder
Conversational step revision
GPT-4.1 & GPT-5 model upgrades
Messaging Apps Updates (2025–2026)
OpenAI Vision image recognition
Website & JSON training support
Google Search real-time integration
Human takeover improvements
Multilingual flow builder
Conversational step revision
GPT-4.1 & GPT-5 model upgrades

✨ Messaging Apps Updates (2025–2026)

WhatsApp

  • Messaging support
  • Embedded signup
  • Template fixes
  • Flow support
  • Audio messaging improvements

Messenger / Instagram

  • Direct messaging support
  • Button messages
  • Improved message syncing

Telegram

  • Agent notifications
  • Welcome messages
  • Ban users option
  • Start message override

WooCommerce

  • Full OpenAI support
  • Cart & product management fixes

Tickets App

  • Help text for new tickets
  • UI improvements
  • Privacy fixes